Refund policy

Shipping, Returns & Refund Policy

Order Cancellation

Customers may cancel their order at any time before it has been dispatched. Once an order has been shipped, it cannot be cancelled.

Harinex reserves the right to cancel any order if fraudulent activity, unauthorized transactions, or violations of our Terms & Conditions are suspected. In such cases, customers may be notified and refunded as applicable.

Returns & Exchanges

At Harinex, we are committed to delivering high-quality natural wellness products. Due to the nature of our products, we generally do not accept returns or exchanges once an order has been delivered.

However, returns or replacements may be considered under the following circumstances:

  • Damaged product received

  • Incorrect product delivered

  • Missing item(s) in the package

  • Product received in a leaked or defective condition

To request a replacement or refund, customers must:

  • Contact us within 48 hours of delivery

  • Provide clear photographs of the product and packaging

  • Share an unboxing video showing the issue

Each request will be reviewed individually, and our support team will assist you with the resolution process.

Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

Refund processing timelines:

  • UPI / Wallet Payments: 3–7 business days

  • Debit/Credit Cards: 5–10 business days

  • Net Banking: 5–10 business days

Please note that the actual credit timeline may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account or payment source again.

  2. Contact your bank or payment provider.

  3. If the issue persists, contact our support team.

Shipping Information

We strive to process and dispatch all orders as quickly as possible.

Delivery Timeline

  • Order Processing: 1–2 business days

  • Delivery Across India: 3–7 business days

Delivery times may vary depending on your location, courier availability, public holidays, or unforeseen circumstances.

Once your order is shipped, tracking details will be shared via email or SMS.

Contact Us

For any questions regarding shipping, returns, refunds, or order-related concerns, please contact us:

Harinex Customer Support
Email: harinexorganics@gmail.com
Phone: +91 63649 60666

We are always happy to assist you.

Our Commitment

At Harinex, customer satisfaction and product quality are our highest priorities. We work hard to ensure that every product reaches you fresh, safe, and in perfect condition.